There may be occasions when you need to return an item or items to us. We aim to make our returns process as simple as possible.

Your invoice will have been emailed to you and you will also find it included within the packaged item(s) you ordered. You will find the invoice number located below the company logo and address.

How our returns process works

By completing the form to the right you are starting the process and notifying us you wish to return an item. Once notified we will:

1. Allocate an authorisation code and issue a “returns pack” containing a prepaid returns label and instructions of how to return the item(s)*. Customers ordering from outside the UK and Ireland must pay the return carriage costs.

2. Subject to satisfactory inspection and test of the goods by our inspectors we will process a full refund. Refunds are processed within 10 working days on safe receipt of the item(s), using the same form of payment as the original transaction.

When returning your item to us, please ensure that your product(s) is accompanied by the original delivery note and is securely packaged.

For further information please see our full terms and conditions.

Please Note: Due to the automated processes at our warehouse, we regret that we cannot accept returns unless our authorisation code for returns is clearly printed on outer packaging for recognition and processing purposes.