There may be occasions when you need to return an item or items to us. We aim to make our returns process as simple as possible.
Your invoice will have been emailed to you using the address you submitted with your order. You will find the Order Number located below the company logo and address.
How Our Returns Process Works
By completing the form below you are starting the returns process and notifying us you wish to return an item. Once notified we will review your returns request to ensure it fits within our Terms & Conditions for Returns. If your request is deemed to be correct we will:
- Allocate a returns authorisation code.
- Subject to satisfactory inspection and test of the goods we will process a full refund or replacement. Refunds are processed within 10 working days on safe receipt of the item(s), using the same form of payment as the original transaction.
When returning your item to us, please ensure that your product(s) is accompanied by the original delivery note, or marked with the original order number on the packaging and is securely packaged.
For further information please see our full terms and conditions.
Please Note: Due to the processes at our warehouse, we regret that we cannot accept returns unless our authorisation code for returns or order number is clearly printed on outer packaging for recognition and processing purposes.