Terms of Use

1. Introduction

This document sets forth the Terms and Conditions (the “Terms”) governing your use of the http://butterworthandson.co.uk website (the “Website”), which is owned and operated by Butterworth and Son Ltd., a company registered in England under company number 1268555 (“We”, “Us”, “Our”). Your agreement to comply with and be bound by Clauses 1, 2, 5 – 12, and 16 – 26 of these Terms and Conditions is deemed to occur upon your first use of the Website. Clauses 3, 4, and 13 – 15 apply only to the sale of Goods. If You disagree with any part of these Terms, You must cease use of the Website immediately.

2. User Obligations

2.1 Accuracy of Information: You are responsible for ensuring the accuracy of the personal and payment information you provide on the Website. Incorrectly entered addresses, phone numbers, or email addresses may result in delays or non-delivery of Goods. Butterworth & Son takes no responsibility for such delays or non-delivery.

2.2 Use of the Website: Your use of the Website and any purchase made thereon indicates Your acceptance of these Terms.

3. Trade Customers

These Terms and Conditions do not apply to customers buying Goods in the course of business. If you are a business customer, please email [email protected] to request an up-to-date Trade Terms & Conditions.

4. International Customers

Currently Butterworth and Son Ltd do not accept international customer orders through this website. If you wish to order for overseas shipping please email [email protected] or use our ‘Contact Us’ form.

5. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

“Account” means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
“Carrier” means any third party responsible for transporting purchased Goods from our Premises to customers;
“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
“Goods” means any products that Butterworth and Son Ltd. advertises and  / or makes available for sale through this Website;
“Service” means collectively any online facilities, tools, services or information that Butterworth and Son Ltd. makes available through the Website either now or in the future;
“Payment Information” means any details required for the purchase of Goods from this Website.  This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
“Premises” Means Our place(s) of business located at 1D Boldero Road, Bury St Edmunds, IP32 7BS, Suffolk, UK;
“System” means any online communications infrastructure that Butterworth and Son Ltd. makes available through the Website either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users” means any third party that accesses the Website and is not employed by Butterworth and Son Ltd. and acting in the course of their employment;
“Website” means the website that you are currently using http://butterworthandson.co.uk and any sub-domains of this site (e.g.trade.butterworthandson.co.uk) unless expressly excluded by their own terms and conditions;
“We/Us/Our” means Butterworth and Son Ltd., a company registered in England under company number 1268555 at the Registered Office: The Old Post Cottage, Denston, Newmarket, Suffolk. CB8 8PW.

6. Age Restrictions

Users under the age of 13 must use this Website only under the supervision of an Adult, and Payment Information must be provided by or with the permission of an Adult.

7. Intellectual Property

7.1 Subject to the exceptions in Clause 8 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code, and software is the property of Butterworth and Son Ltd., Our affiliates, or other relevant third parties.

7.2 You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.

8. Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

9. Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Butterworth and Son Ltd. or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

10. Use of Communications Facilities

10.1 When using System on the Website you should do so in accordance with the following rules.  Failure to comply with these rules may result in your Account being suspended or closed:

10.1.1 You must not use obscene or vulgar language;

10.1.2 You must not submit Content that is unlawful or otherwise objectionable.  This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

10.1.3 You must not submit Content that is intended to promote or incite violence;

10.1.4 It is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in any other languages;

10.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;

10.1.6 You must not impersonate other people, particularly employees and representatives of Butterworth and Son Ltd. or Our affiliates; and

10.1.7 You must not use Our System for unauthorised mass-communication such as “spam” or “junk mail”.

10.2 You acknowledge that Butterworth and Son Ltd. reserves the right to monitor any and all communications made to Us or using Our System.

10.3 You acknowledge that Butterworth and Son Ltd. may retain copies of any and all communications made to Us or using Our System.

10.4 You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information.  Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.

11. Accounts

11.1 In order to purchase Goods on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require Payment Information until you wish to make a purchase.  By continuing to use this Website you represent and warrant that:

11.1.1 all information you submit is accurate and truthful;

11.1.2 you have permission to submit Payment Information where permission may be required; and

11.1.3 you will keep this information accurate and up-to-date.

11.2 Your creation of an Account is further affirmation of your representation and warranty.

11.3 It is recommended that you do not share your Account details, particularly your username and password.  We accept no liability for any losses or damages incurred as a result of your Account details being shared by you.  If you use a shared computer, it is recommended that you do not save your Account details in your Internet browser.

11.4 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account. Please be aware that purchases cannot be cancelled.

11.5 When choosing your username you are required to adhere to the terms set out above in Clause 10.  Any failure to do so could result in the suspension and/or deletion of your Account.

12. Termination and Cancellation of Accounts

12.1 Either Butterworth and Son Ltd. or you may terminate your Account.  If We terminate your Account, you will be notified by email and an explanation for the termination will be provided.  Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.

12.2 If We terminate your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.

12.3 We reserve the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

12.4 If purchases are cancelled for any reason prior to dispatch you will be refunded any sums paid in relation to those purchases within 14 calendar days.

12.5 If you terminate your Account, any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases within 14 calendar days.

13. Goods, Pricing and Availability

13.1 Whilst every reasonable effort has been made to ensure that all graphical representations and descriptions of Goods available from Us correspond to the actual Goods, We are not responsible for variations from such descriptions.  This does not exclude Our liability for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not different Goods altogether.  Please refer to Clause 15.1 for incorrect Goods.

13.2 Where appropriate, you may be required to select the required size, weight, colour, number, or other features of the Goods that you are purchasing.

13.3 We neither represent nor warrant that Goods will be available.  Stock indications are not provided on the Website.

13.4 All pricing information on the Website is correct at the time of going online.  We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.

13.5 All prices on the Website include VAT.  Butterworth and Son Ltd.’s VAT number is GB289600038.

14. Orders and Delivery

14.1 No part of this Website constitutes a contractual offer capable of acceptance.  Your order constitutes a contractual offer that We may, at Our sole discretion, accept.  Our acceptance is indicated by Us sending to you an order confirmation email.  Only once We have sent you an order confirmation email will there be a binding contract between Butterworth and Son Ltd. and you.

14.2 Order confirmations under sub-Clause 14.1 shall contain the following information:

14.2.1 Confirmation of the Goods ordered including full details of the main characteristics of those Goods;

14.2.2 Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;

14.2.3 Estimated delivery date(s) and time(s);

14.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances.  In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.

14.4 All Goods purchased by you will be delivered without undue delay, within 30 calendar days of Our order confirmation unless otherwise agreed.

14.5 The risk in the Goods shall remain with Us until they come into your physical possession.

15. Returns Policy

Butterworth and Son Ltd. aims to always provide high quality Goods that are fault free and undamaged.  On occasion however, Goods may need to be returned. Returns are governed by these Terms and Conditions. Please note we can not accept returns for Goods ordered and received correctly.

15.1 If you receive Goods which do not match those that you ordered, you should contact Us using our Returns Request Form within 14 calendar days to arrange collection and return.  You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods.  Replacements will be issued upon Our receipt of the returned Goods. We are fully responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation.  The packaging does not need to be unopened. Refunds will be issued within 10 days and in any event no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

15.2 If Goods are damaged in transit and the damage is apparent on delivery, you should sign any applicable delivery note to the effect that the Goods have been damaged.  To return the damaged Goods, please contact Us within 14 calendar days to arrange collection and return OR visit the returns page on the Website within 14 calendar days by clicking here to complete a returns form.  We are fully responsible for paying shipment costs.  You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods.  Replacements will be issued upon Our receipt of the returned Goods.  Refunds will be issued no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges.  We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

15.3 If any Goods you have purchased have faults when they are delivered to you, you should contact Us within 14 calendar days to arrange collection and return Or visit the returns page on the Website within 14 calendar days by clicking here to complete a returns form.  You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods.  We are fully responsible for paying shipment costs.  Replacements will be issued upon Our receipt of the returned Goods.  Refunds will be issued within 10 days and in any event no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges.  We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

15.4 If any Goods you have purchased develop faults within 21 calendar days of delivery, you may be entitled to a replacement but not a refund.  In order to arrange for such a replacement you should contact Us within the 21 calendar day period to arrange collection and return OR visit the returns page on the Website within the 21 calendar day period by clicking here to complete a returns form.  We will assess the Goods and alleged faults upon receipt and if We conclude (at Our sole discretion, acting reasonably and in good faith) determine that the fault is not a result of mistreatment by you (deliberate, negligent or otherwise), We will issue replacement Goods at no additional cost to you.

15.5 If any Goods develop faults beyond 21 calendar days from delivery but within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.  Butterworth and Son Ltd. is not a party to such warranties and you must therefore contact the manufacturer of the Goods directly.

15.6 If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period.  This period begins once your order is complete and ends 14 calendar days after the Goods have been delivered to you.  If the Goods are delivered to you in instalments, the 14 calendar day period begins on the day that you receive the final instalment.  If you change your mind about the goods within this period, please inform Us within 14 calendar days of receipt.  Goods must be returned to Us within 14 calendar days of the day on which you inform Us that you wish to return the Goods.  You are responsible for paying return shipment costs if Goods are returned for this reason.  Refunds will be issued within 10 days and in any event no later than 14 calendar days after you inform Us that you wish to cancel under this provision and will include standard delivery charges.  We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

15.7 Butterworth and Son Ltd. may not be able to accept returns under the cooling off period of the following types of Goods and/or taking into account the following circumstances:

15.7.1 Goods made to your specifications or that have been personalised;

15.7.2 Goods which are liable to deteriorate or expire rapidly;

15.7.3 Goods which are sealed for health or hygiene reasons that have been unsealed after delivery;

15.7.4 Goods which are, after delivery, according to their nature, inseparably mixed with other items;

15.7.5 Goods consisting of audio or video recordings or computer software (including games) in sealed packaging where the seal has been broken after delivery.

15.8 Any use or enjoyment that you may have already had out of the Goods beyond handling them to the extent necessary to establish the nature, characteristics and functioning of them (such as you would, for example, handle a display item in a shop).  Please note that opening packaging does not prevent you from returning Goods unless the Goods fall under sub-Clauses 15.7.3 or 15.7.5 and in any event does not include the opening of delivery packaging, only the packaging of the product itself.

16. Privacy

16.1 Use of the Website is also governed by Our Privacy Policy which is incorporated into these Terms and Conditions by this reference.  To view the Privacy Policy, please click on the link above.

16.2 The Website places the following cookies onto your computer or device.  These cookies are used for the purposes described herein.  Full details of the cookies used by the Website and your legal rights with respect to them are included in Our Privacy Policy. By accepting these Terms and Conditions, you are giving consent to Butterworth and Son Ltd. to place cookies on your computer or device.  Please read the information contained in the Privacy Policy prior to acceptance.

Name of Cookie Name of Provider 1st / 3rd Party Purpose
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16.3 If you wish to opt-out of Our placing cookies onto your computer or device, please check the alternative acceptance box for these terms and conditions”, adjust your Internet browser’s settings to restrict cookies as detailed in your Internet browser’s help menu.  You may also wish to delete cookies which have already been placed.  For instructions on how to do this, please consult your internet browser’s help menu.

17. How We Use Your Personal Information (Data Protection)

17.1 All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.

17.2 We may use your personal information to:

17.2.1 Provide Our Goods and services to you;

17.2.2 Process your payment for the Goods; and

17.2.3 Inform you of new products and services available from Us.  You may request that We stop sending you this information at any time.

17.2.4 In certain circumstances (if, for example, you wish to purchase Goods on credit), and with your consent, We may pass your personal information on to credit reference agencies.These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.

17.3 We will not pass on your personal information to any other third parties.

18. Disclaimers

18.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate.  We make no guarantee of any specific results from the use of Our services.

18.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

18.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.

18.4 Whilst We use all reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.

19. Changes to the Service and these Terms and Conditions

We reserve the right to change the Website, its Content or these Terms and Conditions at any time.  You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes.  If We are required to make any changes to these Terms and Conditions pertaining to the sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

20. Availability of the Website

20.1 The Website and any Service provided therein is provided “as is” and on an “as available” basis.  We give no warranty that the Website or any Service will be free of defects and / or faults.  To the maximum extent permitted by the law We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

20.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

21. Limitation of Liability

21.1 To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein.  You should be aware that you use the Website and its Content at your own risk.

21.2 Nothing in these Terms and Conditions excludes or restricts Butterworth and Son Ltd.’s liability for death or personal injury resulting from any negligence or fraud on the part of Butterworth and Son Ltd..

21.3 Nothing in these Terms and Conditions excludes or restricts Butterworth and Son Ltd.’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.

21.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions.  This term shall apply only within jurisdictions where a particular term is illegal.

22. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

23. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

24. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party.  The agreement created by these Terms and Conditions is between you and Butterworth and Son Ltd..

25. Communications

25.1 All notices / communications shall be given to Us either by post to Our Premises as listed above or by email to [email protected].  Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

25.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services.  If you do not wish to receive such information, please “click on the ‘Unsubscribe’ link in any email which you receive from us.

26. Law and Jurisdiction

These Terms and Conditions and the relationship between you and Butterworth and Son Ltd. shall be governed by and construed in accordance with the Law of England and Wales and Butterworth and Son Ltd. and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

27. Subscriptions

Our coffee & tea subscriptions have a minimum 3 month signup.

Prices are subject change. An email will be sent to your designated email address providing 1 weeks notice. You have the right to cancel by email if within your initial 3 months or after this period.

28. Loyalty Point T&Cs

We offer a customer loyalty programme.

Our Loyalty Points are called Beans.

Q3 2024. This programme is currently being rolled out across the site and is in a Beta stage.

Beans rewards vary from product to product and Bean values are quoted within the product pages for those that qualify for this scheme.

Beans redemption value is currently set (June 2024) to 1000 points = £1 excluding VAT where applicable.

Beans are non-transferrable, and cannot be exchanged for cash.  We reserve the right to change the terms of the loyalty programme or to withdraw its availability at any time, without specific notice to you.